By RamonRamon is the creator of Travelling Companion. He focuses on flight reviews, hotel reviews, and helping stretch your travel dollars, miles, and points further while traveling in comfort. In this series of five reviews I focus on the experience flying American Airlines in First Class domestically and Business Class on flights to the Caribbean. The posts compare American Airlines First Class and Business Class across four different aircraft on medium-haul flights between 3-4 hours where meals are served. American Airlines First and Business Class Reviews American Airlines CRJ-900 SBA-DFW First Class Review American Airlines 737-800 DFW-DCA First Class Review American Airlines E-175 NAS-DCA Business Class Review American Airlines E-175 DCA-MSY First Class Review American Airlines A321 SJU-CLT Business Class Review Flight Overview An operational upgrade led to me flying in First Class and my best regional flight on American Airlines. Pros-Good Service, Lots of legroom and comfortable seat, Functional AC and USB Power Plugs, and Good IFE Streaming selection Cons- Mediocre food, No seat-back IFE American Tap Room Since I didn't have access to any lounges at Ronald Regan Washington National (DCA) I headed to an airport restaurant American Tap Room for breakfast. Because of the growth in membership, limited lounge space at airports, and overcrowding at airport lounge Priority Pass has expanded access to non-lounge options including American Tap Room at DCA. Through my Priority Pass Select membership I received a $28 credit towards a meal at American Tap Room. I really like being able to use this benefit at my home airport restaurant since it substantially reduces the cost of meals while traveling. During my visit to American Tap Room, I ordered eggs and waffles for breakfast. The eggs were light and fluffy and the bacon was crispy and flavorful and I really enjoyed them. On the other hand, the waffles were hard and very difficult to eat with a plastic knife and fork. Service at the restaurant was good with the hostess seating me quickly and server taking my order and closing out my check quickly. In the end I owed nothing for the meal because of my credit, I paid the server a tip and was on my way to the gate for boarding. Overall, I found American Tap Room breakfast experience average and would say it is worth a stop if you don't have lounge access. You won't be blown away by the food but you may find it better than some of the meals you have onboard American Airlines First Class. Boarding After finishing my breakfast I headed to Gate 43 C for my departure and the gate area was crowded. I took a look up at the departure screen and saw that I was listed as cleared on the standby screen and thought that was strange since I was flying on a confirmed ticket and already had a bulkhead seat assigned in Main Cabin Extra. My first thought was that I must have been operationally upgraded to First Class since the flight was oversold. I refreshed my app and surely enough I saw that my new seat assignment was 1D in First Class. I was really excited about this development since it meant I didn't need to spend the three 500 mile upgrades required for this route and I would still be flying in First Class. A few minutes later the gate agent called me to the podium for my new boarding pass and confirmed that I was operationally upgraded due to the oversold flight. This was my second time I had been operationally upgraded within four months on American after my first operational upgrade on my flight from Santa Barbara. A few minutes later the situation grew more complicated when the flight was still oversold by two people despite the operational upgrades to First Class. The gate agents started with an offer of $300 for anyone willing to take a later flight to New Orleans. My first reaction was that this offer was low and since I didn't see anyone else heading to volunteer I waited to see if the agents would increase the offer. However, once I saw two volunteers heading to the counter I quickly got into line. I ended up being the second of three people to volunteer but gave up my spot to allow two teenage friends to volunteer together. I decided that it was easier since there were two of them and I would instead enjoy my experience flying to New Orleans in First Class. Once boarding got underway I was the first to board the plane and upon boarding I was given a warm greeting by the flight attendant and I knew I was going to receive good service on this flight. Plane and Seats Our flight was operated by an Embraer-175 (E175) regional jet. This E-175 was configured in 1-2 configuration with 12 seats in First Class and operated by Republic Airlines on behalf of American Airlines. I was seated in the bulkhead aisle seat (1D) on the right side of the plane. The seat itself was old and tattered but had great legroom and was comfortable. I really appreciate the large wings on the seat which provide good support of my head. One big plus of this plane was that it had functional AC and USB power for each passenger in First Class between the seats. This is not the case on many of the narrow body jets American Airlines flies domestically. The captain announced a flight time of 2 hours and 40 minutes and the door closed 3 minutes early. About 20 minutes later we took off with light turbulence on a beautiful morning in Washington D.C. Amenities and In-Flight Entertainment As I sat down there was a blanket at my seat something which was not present on my last two American Airlines flights. I find that American Airlines is very inconsistent about proactively offering blankets but I appreciated it on this flight since I was cold. I opened up the package with the blanket and found the blanket to be thin but better than nothing. As on all American Airlines regional flights there was no seat-back in-flight entertainment (IFE) on this nearly 3 hour flight which I found annoying since I had to stop watching the IFE on my IPAD because I did not have sufficient space on the tray table. However, I was able to access American Airlines streaming in-flight selection which I found to be strong on this flight. There were several new release movies including A Star is Born and Academy Awards 2018 Best Film winner Green Book. I ended up watching Fantastic Beasts Crimes of Grindlewald which I enjoyed. Food and Drinks Before I was seated I was offered a pre-departure drink and chose a screwdriver. It was nice to have this service since it is inconsistently offered in First Class on American Airlines flights. Shortly after take-off the meal service started with a towel and meal selection. The options were a Protein Plate with fruit and Chobani yogurt or a plate with turkey, salami and assorted fruit. I chose the second option which also came with two types of cheese, cucumbers, two soft boiled eggs and tomatoes. The fruit plate included strawberries, green grapes, pineapples, orange slices, one blueberry, and on the side was a cinnamon roll. The entire meal was served very cold and felt like it just came out of the freezer. I enjoyed the turkey, salami, and cheese plate. I found the soft-boiled eggs to be okay and was disappointed with the fruit plate and in particular found the strawberries to be very bad. Overall, the meal was mediocre and my advice if you have an American Airlines regional First Class our of DCA is to eat breakfast before you get onboard. Service
The flight attendant on this flight set the right tone for the flight when greeting me upon boarding with a smile. This enthusiasm and positive attitude continued throughout the flight which I find to be uncommon on American Airlines. She took my pre-departure beverage order and when I returned from the restroom she had pulled out my drink tray and served the drink. I also liked that the flight attendant moved through service quickly and efficiently while keeping a positive attitude. On this flight the good service wasn't limited to the flight attendant but extended to the captain. Even though we arrived two minutes late the captain kept us updated on the time and said that he continued trying to find smooth air so we would have comfortable flights and avoid significant turbulence. In the end we only experienced light turbulence and I appreciated the captain's communication. Take Away This was the best regional flight I experienced on American Airlines. On this flight I was disappointed by the mediocre food and lack of seat-back IFE but the positives overcame those negatives. The flight had strong streaming IFE options, USB and AC power plugs, lots of legroom, a comfortable seat. Most importantly my flight was made enjoyable by the good service from the flight attendant and great communication from the captain. While American Airlines has a lot of work to do on its in-flight food and drinks if American Airlines consistently delivered multiple functional power options, strong streaming IFE options, and good service it would be a strong contender. Sadly, based on past experience I believe this flight was more the exception than the norm.
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By RamonRamon is the creator of Travelling Companion. He focuses on flight reviews, hotel reviews, and helping stretch your travel dollars, miles, and points further. Flight Summary My first flight on a 777-200 was the best American Airlines I have ever taken. My experience reinforces how stark the differences are in equipment and service American Airlines offers at its various hubs and aircraft. Pros- Great in-flight entertainment, good food, friendly flight attendants, mood lighting, widely available power plugs, efficient boarding. Cons- Low quality wine selection Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Check In After our terrible stay at the AC Hotel Irla Barcelona we eagerly checked out of the hotel and headed to the Barcelona El Prat airport (BCN). The airport is located on the western edge of Barcelona and we took a taxi to the airport which cost about 41 dollars (35 euros). Barcelona El Prat has two terminals and Terminal Two primarily serves low cost carriers. Our flight departed out of Terminal One which was built in 2009 and I was impressed by the bright, beautiful, and modern terminal. We checked in at the American Airlines desk which was manned by contract workers. As was our experience at London Gatwick, the priority line was longer than the standard check in line but this time we waited in the priority line. After checking in we headed to security. One note of caution, once you clear security at this airport you once again need to pass through passport control to get to your flight at gate C or Gate D. Joan Miró VIP Lounge Barcelona El Prat has four VIP lounges, three of which are in Terminal One. These lounges serve many of the travelers flying in business or first class leaving on flights in their respective terminals. However, these lounges are all also accessible to passengers with Priority Pass membership. I am going to talk about the benefits of Priority Pass in future post but for frequent international traveling companions it is a potent membership. We had access to the Joan Miró VIP since we departed on an international flight. We took an elevator down one floor from the departure level to second floor to access the lounge. The check-in agent scanned our boarding passes and we quickly entered the lounge. This was the nicest lounge I have ever been to though I don't have much to compare it to since most of my lounge experience has been Admirals Clubs in the U.S. The lounge had a rest area which was dark and quiet. This was a great place for a weary traveller to take a nap. The lounge also had a small kid's play area with pink and blue chairs though no kids were in the lounge during our visit. Other amenities in the lounge included a shoe shine machine, the first time I have ever seen one, and shower stalls. The main part of the lounge featured worn but comfortable large black leather chairs. This part of the lounge also had views of the terminal and lots of natural light. The lounge had a separate dining area which had several food stations. These stations featured cold items such as Iberian ham, various cheeses, bananas, oranges, chocolate cookies, and chocolate croissants. The lounge's drink selection was particularly impressive and included a variety of alcohol and alcoholic drinks such as beer, wine, juices, soda, and chocolate milk. My biggest disappointment was the lounge did not have any hot food items. However, I was able to piece together a decent breakfast from the variety of cold food items. Overall, the lounge was comfortable and a good place to spend time waiting for our flight. The meal and drink selection was extensive enough that we did not buy breakfast or any drinks in the terminal. I would recommend that anyone with a Priority Pass membership departing on an international flight from BCN visit the Joan Miró VIP Lounge. Boarding Our flight departed out of D21 the closest gate to the lounge which was very convenient and allowed us to maximize our time in the lounge. Boarding for our flight began two minutes late and was very efficient even though one boarding machine was broken. No one boarded when group one and two were called and after a small group three we boarded very quickly in group four as this flight was very elite lite in economy. Plane and Seats We boarded the plane through the second door on the left side of the plane walked straight and turned right and passed through the rear business class cabin. I was immediately impressed by how modern this plane felt compared to the A330-300 we flew to London. The business class seats were lie flat and very impressive and I hope to try them on a future flight. We passed through the business class cabin and took our main cabin extra seats 14 J and K on the right side of the plane. The economy cabin had five lavatories. Three of these were at the center of the economy cabin and two were at the rear of the cabin while the business class cabin had two bathrooms at the center of the cabin and one at the front. This design was much more intuitive than the A330-300 and meant that the closest lavatory to someone at the front of the cabin was in the economy cabin and not in business class. Christina and I once again were able to score complimentary main cabin extra seats at check in thanks to our American Airlines Gold status. The main cabin extra seats had about 5-6 inches of additional pitch on the 777-200. The additional legroom made a huge difference on this eight and a half hour flight. However, unlike our flight from Charlotte (CLT) to London Heathrow (LHR) we chose seats in row 14 and not the bulkhead which I think was definitely the right decision on this aircraft. While bulkhead seats offer additional legroom they do not have moveable armrests which prevented us from putting up the armrest on our flight from CLT. This is an annoying feature if you are traveling with a traveling companion. Also, the bulkhead seats had in-flight entertainment (IFE) screens stowed in the arm rest which means that the seat width is reduced and you are unable to watch the in-fight entertainment gate-to-gate. I think we made the right decision choosing row 14 main cabin extra seats. However, a word of caution if you fly on a future American Airlines 777-200. American Airlines is streamlining its fleet of 777-200 aircraft and plans to install premium economy on all 777-200 aircraft. This means that row 14 will no longer be Main Cabin Extra and instead will have premium economy seats. While it is positive that American Airlines is giving customers a choice between economy and business class on international flights this mean a reduction of the number of main cabin extra seats for elites and other willing to pay for additional legroom. If you fly the 777-200 the plan is to start the economy cabin start at row 17 and feature this seat map. In Flight Entertainment Our seats featured seat back in-flight entertainment (IFE) monitors with one USB and one standard charger below the screen at each seat. This allowed for the charging of multiple devices at each seat and did not require sharing outlets which is common on American Airlines domestic flights. These monitors were touchscreen and similar to the monitors you will find on some American Airlines A321s and 737-300s with a few enhancements. First, they had a remote which could be used to scroll through and select media on the touchscreen. I found the touchscreen easy to use and very responsive so I primarily used the touchscreen to control the IFE but I appreciated having the option to use the remote. Second, the selection of movies and TV shows was significantly expanded over what is an already impressive selection on American Airlines' domestic IFE. Third, the screens allowed for a second person to plug into your IFE monitor and watch the same movie, TV show, or listen to the same music. The ability to share entertainment on the same screen with a traveling companion was a very cool feature. Meals Lunch meal service began with a bag of mini pretzels. Before the entree was served the flight attendants announced the entree choices in English, Spanish, and Catalan. The choices were turkey chorizo meatballs in tomato sauce or pasta penne with yogurt sauce. I appreciated that the flight attendants actually announced the ingredients in the dishes unlike the flight from Charlotte where they simply said chicken or pasta. Given my experience with the pasta dish on the flight from Charlotte I chose the turkey chorizo meatballs and it was a very good decision. The meatballs came with a serving of rice and vegetables including carrots, corn, and green beans. This was a very good entree particularly for an economy meal on a U.S. airline. The meal service also included a side salad which was boring and a piece of bread which was okay. The meal also came with cherry crumble cake for dessert which was good. As I mentioned previously, on flights to Europe and select international destinations American Airlines offers free wine and beer in the main cabin. On the flight from Charlotte I selected red wine and I did not enjoy it so this time around I chose white wine and it was just as bad. The wine was way too sharp and after two fails I have learned my lesson in economy on American Airlines flights don't order wine. About four hours into the flight the flight attendants served a snack of vanilla bean ice cream which of course was very good!
Service The biggest surprise of this flight was the great service by the flight attendants. I am so used to dismissive if not mean service from American Airlines flight attendants in economy that this service surprised me. The flight attendants were very efficient and completed meal service for the 215 seat economy cabin in less than one hour. They also worked really hard and passed through the cabin for three drinks services and two snack services. Also, the flight attendants were actually friendly. The flight attendant working our aisle noticed that Christina was cold and asked is she wanted another blanket. I believe that a significant factor in the improved service was that we were served by a New York John F. Kennedy Airport (JFK) based crew. JFK is a legacy American Airlines hub while Charlotte is a legacy U.S. Airways Hub and nearly four and a half years into the merger the flight scheduling for the flight attendants has not been merged. This means that legacy U.S. Airways flight attendants can only work legacy U.S. Airways aircraft and vice versa. I believe this really shows up in the service provided by the legacy U.S. Airways versus legacy American Airlines crew. American Airlines plans to merge it flight attendant scheduling system in October 2018. However, until then I would strongly encourage you to connect through legacy American Airlines hubs to improve your chances of getting better equipment and service. However, flying through JFK in American Airlines is going to be more difficult as American Airlines continues to reduce their presence at JFK. Take Away This flight showed American Airlines at its best and I would definitely take this flight again. I really enjoyed my first flight on the 777-200 and the plane was modern, had ample power, and great in-flight entertainment. The crew surprised me with their friendly and efficient service. This further reinforced the inconsistency of American Airlines fleet and service. I would recommend that you take the flight out of JFK if you are flying to or from Barcelona. By RamonRamon is the creator of Travelling Companion. He focuses on flight reviews, hotel reviews, and helping stretch your travel dollars, miles, and points further. Flight Summary My flight on British Airways was very disappointing and it is hard to distinguish British Airways from a low cost carrier on intra European routes. Pros- Great leg room and a fast boarding. Cons-Rock hard seat, no power, no in-flight entertainment, no complimentary snacks and drinks, and terrible service. Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Gatwick Express London-Gatwick (LGW) is the second largest airport in the United Kingdom and about 1 hour drive south of London and features many of British Airways leisure-focused routes including our flight to Barcelona. We purchased Gatwick Express economy class ticket for 17.80 pounds each ($24.90). These tickets allow you to take any train on the specific day you purchased We left the London Marriott Regent's Park and took the Tube to Victoria station to catch the 1:45 pm Gatwick Express train to LGW. The transfer from the Tube station to the Gatwick Express was very annoying because we could find no elevator from the underground Tube station to the ground level station where the Gatwick Express departs. This meant that that we had to drag our suitcases up a few flights of stairs and we were tired after carrying our luggage. Given that Victoria station features the Gatwick Express this seems like a very poor design on the part of the City of London. You can avoid this inconvenience by taking an Uber to the ground level Victoria station. Upon entering Victoria station, I was very impressed by the size of the station. It reminded me of Grand Central in New York and it was very busy. We found the sign for the Gatwick Express and agent scanned our boarding passes, and we boarded the economy section of the train. Our train departed exactly on time at 1:45 pm. Large luggage can be stored above our seats or in bins on the train. The seats are fairly tight in the economy section but thankfully the train ride is only about 30 minutes. The train has free Wi-Fi but it was almost unusable because it was so slow. The seats featured only European power plugs at each seat. We arrived on-time at London Gatwick and after a short delay exiting the station we were in Gatwick Airport. I would recommend anyone coming from London take the Gatwick Express to the airport. While not very comfortable, it was a quick, relatively inexpensive, and efficient way to get to the airport. Check-In Arriving at LGW we had to check-in because we were each carrying a large suitcase. We initially lined up in priority line since because we have OneWorld Ruby status through our American Airlines Gold status but the lined moved so slowly that we decided to just use the standard economy line and the check in process took only about five minutes. This was a letdown since one of our benefits of paying for a British Airways ticket versus a low-cost carrier is the priority check-in for One World elite members. One of the strange things about the check in process was that our boarding passes indicated that our flight would leave from the South Terminal but had no gate number. After checking in we proceeded to security which involved a very different process than I had ever experienced before. Prior to going through security we had to scan our boarding passes at an electronic gate which was the first time I had ever done that. We went quickly through security and then were forced to pass through Duty Free shopping. This was the first time I have ever seen this and my understanding is that it drives additional revenue for the airport. After arriving in the terminal we still were not assigned a gate so went to the No.1 Lounge which is the only Priority Pass lounge in the airport. Lounge and Food We showed up at the No.1 Lounge in Gatwick and I was impressed by the decor at the entrance to the lounge. I handed the lounge attendant my Priority Pass card and she asked me if we had a reservation.This surprised me since I had never heard of an airport lounge requiring a reservation. After I said no, she delivered me the bad news that the lounge was currently not accepting Priority Pass customers because it was full. The attendant proceeded to offer an up sell to a private club room and I declined. This was the first time I had ever been denied entry as a Priority Pass member. I have heard numerous stories about flyers being denied entry due the lounge being full and I know that as premium cards such as the Chase Sapphire Reserve have grown popular this has become a larger problem. In fact to help alleviate the problem Chase restricted Chase Sapphire Reserve cardholders to only two complimentary guests. Priority Pass has also taken steps and started adding a credit in airport restaurants to supplement lounge access for members. Thankfully LGW is one of those airports so we proceeded to Grain Store and Cafe which was included. The restaurant gives Priority Pass customers a 15 pound credit towards any items on the menu. Most of the items on the menu are under 15 pounds so we found it easy to stay under that limit. We both ordered salads and enjoyed our meals at Grain Store and Cafe. Boarding The boarding process at LGW is one of the strangest I have ever seen. As I mentioned after check-in there was no gate on our boarding passes. After eating our meal there was still no gate announcement. So we proceeded to the large board in the terminal showing all of the flights and quickly realized that the gates were not announced until about 15 minutes before scheduled boarding. This meant that the vast majority of people waited in the terminal and not at the gates until right before boarding which led to a very crowded terminal and scramble to the gate once it is announced. The entire process reminded me of the scramble to the correct track when boarding Amtrak trains. Once we reached our gate we were required to check in with a gate agent and each gate is walled off from the rest of the terminal meaning that there is no bathroom access a critical detail I wish I knew before scrambling to the gate. Boarding was very quick because of our OneWorld status and we were one of the first people on the plane. Plane and Seats Another added benefit of our status was that we were able to select seats 48 hours in advance for free and we selected two exit row seats with extra legroom. Our exit seats were in row 10 and had very good legroom. However, we were not allowed to store any luggage underneath our seats for takeoff and landing and were required by the flight attendants to put our back packs in the overhead bin. We departed exactly on time at 4:30 pm for a flight with a scheduled flight time of two hours and five minutes. I believe the schedule had significant padding because we had a very long taxi and we had to wait on the runway for quite a while. This was my first British Airways flight and I was excited about experience a new airline but I can tell you that the excitement quickly faded as I sat in the seat. The seat was hard as a rock, had no power, and no in-flight entertainment. I would go as far as to say this was the worse airplane seat I have used. Service I must say the service on this flight was the worse I have ever experienced. I always thought that the service on American carriers was bad but this British Airways flight put it to shame. I knew that this flight was going to be a bad one shortly after take off. As I mentioned earlier in the post there were no restrooms at the gate in London Gatwick and after a long taxi in LGW I found myself really needing to use the restroom shortly after takeoff. I waited about 20 minutes and the captain still had the fasten seat belt light on. I decided that I couldn't wait any longer and got up to use the restroom. I have done this numerous times flying domestically within the Untied States and typically the flight attendants warn that the fasten seat belt sign is on but that they can't stop you from using the restroom. This is what I expected the flight attendants to say but instead my bad luck of trying to use restroom on an airplane continued. I proceeded to the bathroom in the rear of the plane having learned from my earlier incident trying to use the restroom on the business class restroom on the flight over from Charlotte. However, as soon as the flight attendants saw me they started to shout at me and say the fasten seat belt sign is on sit down. They refused to let me use the bathroom and would not let me go back to me seat. Instead they made me sit in one of the seats in the back row of the plane until the fasten seat belt sign turned off. This took about another 20 minutes and at this point we were probably about 40 minutes into the flight. Ok seriously this is such a dumb policy by British Airways. I completely understand why there is a passenger safety issue during take off and landing but once the plane is in the air, and there is not turbulence, and a passenger desperately needs to use the restroom why stop them? I have been on flights where the captain waited a significant amount of time to turn off the fasten seat belt sign or not at all. What if he never turned it off? Would they expect the passenger to use the restroom at their seat? The bad British Airways experience continued as the flight attendants came around for a beverage and snack service. Both flight attendants were curt and nothing on this flight was complimentary. Since 2017, British Airways has charged for all drinks and snacks in economy on short haul flights. This is a significant fall from grace for an airline that offered free economy meal until 2009. Christina ordered sparkling water and I ordered a regular bottle of water which was served with a lime an ice. Together these costs $5.05. During the rest of the flight no additional beverage service was offered. After an uncomfortable ride we arrived in Barcelona 9 minutes early and I was glad to deplane.
Take Away As a child growing up in The Bahamas I dreamed of flying British Airways and I can tell you that this flight was a significant disappointment. With the rock hard seat, no power, no entertainment, lack of complimentary snacks and drinks, and terrible service this is one of the worse flights I have ever taken. We chose to pay more to fly British Airways because it is known as a full service carrier and is a member of the One World alliance so we could earn miles and elite status credit. However, after taking this flight I can see very little difference between British Airways and the low-cost carriers on these intra European flights. While it was nice to have an exit row seat and earn miles I am not even sure it is worth it. In the future if the flight is cheaper I would be willing to give the low cost carriers Easy Jet or Ryan Air a chance on an intra-Europe route. |
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