By RamonRamon is the creator of Travelling Companion. He focuses on flight reviews, hotel reviews, and helping stretch your travel dollars, miles, and points further. Flight Summary My first flight on the American Airlines transcontinental configured A321T and in lie-flat business class seats (sold as Main Cabin Extra) was short but enjoyable. The seats could use a refresh but were the most comfortable seats I have ever flow in. Pros- Comfortable lie-flat seating, amazing legroom, large IFE monitor, easy JFK connection. Cons- Scratched and dented interiors, and unresponsive in-flight entertainment. Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA American Airlines JFK Connection When we landed at New York John F. Kennedy Airport (JFK) on our flight from Barcelona I was not looking forward to the connection at JFK. JFK served the largest number of international passengers in the United States in 2017 and I expected long lines at immigration and did not look forward to having to retrieve and re-check our bags. However, the process was relatively quick and simple as we used the Global Entry kiosks and once we exited customs American Airlines had a dedicated airport staff and kiosks to process customers arriving on international flights with JFK connections. We simply dropped off our bags at the counter went back through security and in total were back in the terminal in about 30 minutes from our plane landing. The longest part of the process was waiting for our bags. All American Airlines flights at JFK arrive and depart out of Terminal 8. American Airlines dominance in the terminal is reflected in a timeline outlining the history of the airline which as you enter the terminal is emblazoned on the terminal wall. Despite this dominance since the merger with U.S. Airways American Airlines has reduced its operations at JFK which once served served as an important hub for the legacy American Airlines. In the past year the airline has cut a large number of routes out of JFK and shifted much of its connecting business in the Northeast to the legacy U.S. Airways hub in Philadelphia (PHL). American Airlines strategy is to focus on high margin business route out of JFK, such as JFK-Los Angeles (LAX) and JFK-London Heathrow (LHR), and shift lower margin traffic to PHL which has cheaper operating costs. As a part of this strategy American Airlines also closed its second Admirals Club serving Concourse B(gates1-16) in JFK on September 1st, leaving only one Admirals Club in Concourse C (gates 31-47), and used this space to expand its Business Class lounge at JFK. Admirals Club JFK After we exited security we headed to the Admirals Club in Terminal C which I found to be large and empty. This was likely due to the American Airlines continued reduction in service, the opening of the Flagship Lounge at JFK which serves international and transcontinental First and Business Class passengers, and that were were flying on a Saturday afternoon. This was definitely the largest Admirals Club I had seen. The lounge had a wide variety of seating including chairs with a small table attached, high tops, and small chairs for dining. The lounge also had a large kids playroom, shower stalls, and great views of the tarmac. The one problem I had with the lounge was the service. Given that the only had a handful of people lounge you would expect the service to be excellent, however, it was not. We were in the lounge for an hour and the staff never cleared away our empty plates or glasses. However, despite the poor service I would recommend using this lounge because I found it to be a peaceful oasis from JFK airport and throughly enjoyed the plane spotting available from the lounge. Plane And Seats Our flight departed from Gate 42 the closest gate to the Admirals Club. We boarded quickly and passed through the A321T first class cabin into Business Class cabin. JFK-Washington National (DCA) is normally served by a mixture of regional aircraft and a Boeing 737-800, however, sometimes there is a substitute and the aircraft is used on some short haul flights out of JFK such as our flight to DCA. We got a notice of a schedule and equipment change a few months before our flight and I was very happy as the aircraft is normally used on American Airlines premium transcontinental flights from JFK to LAX and San Francisco (SFO). The biggest reason I was happy about this swap was that the first and Business Class cabins feature lie flat seating which is rare on domestic routes. If I was able to get one of the Business or First Class seats it would be my first time ever flying in a lie flat seat. On this flight the Business Class seats were sold as Main Cabin Extra and normally as American Airlines Gold elites we can select these seat free 24 hours before the flight and they can also be purchased in advanced by any Main Cabin passenger for an extra fee. However, on this flight these seats were blocked only for elite and at check-in we were able to select the bulkhead seats 6D and 6F! The A32T is premium heavy and only has 102 seats compared to 181-187 on other version of American Airlines's A321's. The first class cabin is arranged in a 1-1 configuration while the Business Class cabin is arranged in a 2-2 configuration and the rest of the main cabin is arranged in a 3-3 configuration. The first time I saw the lie-flat business class seats it brought a smile to my face because I was so excited to be trying out lie-flat seats for the first time. The 2-2 layout of American Airlines' A321T Business Class seat are great for traveling companions. It allowed us to talk with each other easily by putting down the privacy partition between the seats. It was also nice to have the ability to get up and access the aisle without disturbing a stranger. The seats already had amazing leg room in the seated position and because we were in the bulkhead the legroom seemed endless even with the seat in the upright mode. Christina was also very excited and as soon as the plane took off turned her seat into lie-flat mode. The seats were very comfortable in lie flat mode and when fully extended my legs fit comfortably into the footwell. However, the seats showed their age. First, the seat controls were not responsive, did not have many pre-set options, and were slow to go into lie flat mode. Second, the table between the seats had a lot of wear and tear. You could clearly see the scratch and dents all over the table. While this was the most comfortable seat I have sat in because of the great leg room, great width, and the ability to lie flat, the seats were clearly showing signs of there age and could use a refresh. In-Flight Entertainment All of the seats in Business Class had an in-flight entertainment (IFE) monitor which was about 15 inches wide. The screen was touchscreen but was affixed to the bulkhead so it was very difficult to you the touchscreen while seated. Instead, I relied on the remote which allowed me to select content on the IFE and control the volume. However, the handheld remote did not function well and the whole IFE was glitchy. For example, the remote showed episodes that were unavailable on the main screen. This plane certainly could use a new IFE system as I have seen better functioning systems on American's non-transcontinental configured A321 S aircraft. Take Away
I enjoyed getting a taste of the A321T Business Class on my short JFK-DCA flight. My connection at JFK was simple and painless. While I was unable to experience any of the Business Class amenities since the seat was sold as Main Cabin Extra I still enjoyed my first lie flat seat experience. The seat had amazing legroom, was comfortable both in seated and lie flat positions, and had a large IFE monitor. Despite these positives the A321T Business Class seats had significant wear and tear, the IFE remote was not very responsive, and the IFE system was glitchy. Overall, I would love to connect again at JFK on AA and to have the full A321T Business Class experience including the access to the Flagship Lounge. I believe that the seat would make for a comfortable ride on a transcontinental flight and I hope American Airlines brings a similar transcontinental experience to its DCA-LAX flights.
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By RamonRamon is the creator of Travelling Companion. He focuses on flight reviews, hotel reviews, and helping stretch your travel dollars, miles, and points further. Flight Summary My first flight on a 777-200 was the best American Airlines I have ever taken. My experience reinforces how stark the differences are in equipment and service American Airlines offers at its various hubs and aircraft. Pros- Great in-flight entertainment, good food, friendly flight attendants, mood lighting, widely available power plugs, efficient boarding. Cons- Low quality wine selection Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Check In After our terrible stay at the AC Hotel Irla Barcelona we eagerly checked out of the hotel and headed to the Barcelona El Prat airport (BCN). The airport is located on the western edge of Barcelona and we took a taxi to the airport which cost about 41 dollars (35 euros). Barcelona El Prat has two terminals and Terminal Two primarily serves low cost carriers. Our flight departed out of Terminal One which was built in 2009 and I was impressed by the bright, beautiful, and modern terminal. We checked in at the American Airlines desk which was manned by contract workers. As was our experience at London Gatwick, the priority line was longer than the standard check in line but this time we waited in the priority line. After checking in we headed to security. One note of caution, once you clear security at this airport you once again need to pass through passport control to get to your flight at gate C or Gate D. Joan Miró VIP Lounge Barcelona El Prat has four VIP lounges, three of which are in Terminal One. These lounges serve many of the travelers flying in business or first class leaving on flights in their respective terminals. However, these lounges are all also accessible to passengers with Priority Pass membership. I am going to talk about the benefits of Priority Pass in future post but for frequent international traveling companions it is a potent membership. We had access to the Joan Miró VIP since we departed on an international flight. We took an elevator down one floor from the departure level to second floor to access the lounge. The check-in agent scanned our boarding passes and we quickly entered the lounge. This was the nicest lounge I have ever been to though I don't have much to compare it to since most of my lounge experience has been Admirals Clubs in the U.S. The lounge had a rest area which was dark and quiet. This was a great place for a weary traveller to take a nap. The lounge also had a small kid's play area with pink and blue chairs though no kids were in the lounge during our visit. Other amenities in the lounge included a shoe shine machine, the first time I have ever seen one, and shower stalls. The main part of the lounge featured worn but comfortable large black leather chairs. This part of the lounge also had views of the terminal and lots of natural light. The lounge had a separate dining area which had several food stations. These stations featured cold items such as Iberian ham, various cheeses, bananas, oranges, chocolate cookies, and chocolate croissants. The lounge's drink selection was particularly impressive and included a variety of alcohol and alcoholic drinks such as beer, wine, juices, soda, and chocolate milk. My biggest disappointment was the lounge did not have any hot food items. However, I was able to piece together a decent breakfast from the variety of cold food items. Overall, the lounge was comfortable and a good place to spend time waiting for our flight. The meal and drink selection was extensive enough that we did not buy breakfast or any drinks in the terminal. I would recommend that anyone with a Priority Pass membership departing on an international flight from BCN visit the Joan Miró VIP Lounge. Boarding Our flight departed out of D21 the closest gate to the lounge which was very convenient and allowed us to maximize our time in the lounge. Boarding for our flight began two minutes late and was very efficient even though one boarding machine was broken. No one boarded when group one and two were called and after a small group three we boarded very quickly in group four as this flight was very elite lite in economy. Plane and Seats We boarded the plane through the second door on the left side of the plane walked straight and turned right and passed through the rear business class cabin. I was immediately impressed by how modern this plane felt compared to the A330-300 we flew to London. The business class seats were lie flat and very impressive and I hope to try them on a future flight. We passed through the business class cabin and took our main cabin extra seats 14 J and K on the right side of the plane. The economy cabin had five lavatories. Three of these were at the center of the economy cabin and two were at the rear of the cabin while the business class cabin had two bathrooms at the center of the cabin and one at the front. This design was much more intuitive than the A330-300 and meant that the closest lavatory to someone at the front of the cabin was in the economy cabin and not in business class. Christina and I once again were able to score complimentary main cabin extra seats at check in thanks to our American Airlines Gold status. The main cabin extra seats had about 5-6 inches of additional pitch on the 777-200. The additional legroom made a huge difference on this eight and a half hour flight. However, unlike our flight from Charlotte (CLT) to London Heathrow (LHR) we chose seats in row 14 and not the bulkhead which I think was definitely the right decision on this aircraft. While bulkhead seats offer additional legroom they do not have moveable armrests which prevented us from putting up the armrest on our flight from CLT. This is an annoying feature if you are traveling with a traveling companion. Also, the bulkhead seats had in-flight entertainment (IFE) screens stowed in the arm rest which means that the seat width is reduced and you are unable to watch the in-fight entertainment gate-to-gate. I think we made the right decision choosing row 14 main cabin extra seats. However, a word of caution if you fly on a future American Airlines 777-200. American Airlines is streamlining its fleet of 777-200 aircraft and plans to install premium economy on all 777-200 aircraft. This means that row 14 will no longer be Main Cabin Extra and instead will have premium economy seats. While it is positive that American Airlines is giving customers a choice between economy and business class on international flights this mean a reduction of the number of main cabin extra seats for elites and other willing to pay for additional legroom. If you fly the 777-200 the plan is to start the economy cabin start at row 17 and feature this seat map. In Flight Entertainment Our seats featured seat back in-flight entertainment (IFE) monitors with one USB and one standard charger below the screen at each seat. This allowed for the charging of multiple devices at each seat and did not require sharing outlets which is common on American Airlines domestic flights. These monitors were touchscreen and similar to the monitors you will find on some American Airlines A321s and 737-300s with a few enhancements. First, they had a remote which could be used to scroll through and select media on the touchscreen. I found the touchscreen easy to use and very responsive so I primarily used the touchscreen to control the IFE but I appreciated having the option to use the remote. Second, the selection of movies and TV shows was significantly expanded over what is an already impressive selection on American Airlines' domestic IFE. Third, the screens allowed for a second person to plug into your IFE monitor and watch the same movie, TV show, or listen to the same music. The ability to share entertainment on the same screen with a traveling companion was a very cool feature. Meals Lunch meal service began with a bag of mini pretzels. Before the entree was served the flight attendants announced the entree choices in English, Spanish, and Catalan. The choices were turkey chorizo meatballs in tomato sauce or pasta penne with yogurt sauce. I appreciated that the flight attendants actually announced the ingredients in the dishes unlike the flight from Charlotte where they simply said chicken or pasta. Given my experience with the pasta dish on the flight from Charlotte I chose the turkey chorizo meatballs and it was a very good decision. The meatballs came with a serving of rice and vegetables including carrots, corn, and green beans. This was a very good entree particularly for an economy meal on a U.S. airline. The meal service also included a side salad which was boring and a piece of bread which was okay. The meal also came with cherry crumble cake for dessert which was good. As I mentioned previously, on flights to Europe and select international destinations American Airlines offers free wine and beer in the main cabin. On the flight from Charlotte I selected red wine and I did not enjoy it so this time around I chose white wine and it was just as bad. The wine was way too sharp and after two fails I have learned my lesson in economy on American Airlines flights don't order wine. About four hours into the flight the flight attendants served a snack of vanilla bean ice cream which of course was very good!
Service The biggest surprise of this flight was the great service by the flight attendants. I am so used to dismissive if not mean service from American Airlines flight attendants in economy that this service surprised me. The flight attendants were very efficient and completed meal service for the 215 seat economy cabin in less than one hour. They also worked really hard and passed through the cabin for three drinks services and two snack services. Also, the flight attendants were actually friendly. The flight attendant working our aisle noticed that Christina was cold and asked is she wanted another blanket. I believe that a significant factor in the improved service was that we were served by a New York John F. Kennedy Airport (JFK) based crew. JFK is a legacy American Airlines hub while Charlotte is a legacy U.S. Airways Hub and nearly four and a half years into the merger the flight scheduling for the flight attendants has not been merged. This means that legacy U.S. Airways flight attendants can only work legacy U.S. Airways aircraft and vice versa. I believe this really shows up in the service provided by the legacy U.S. Airways versus legacy American Airlines crew. American Airlines plans to merge it flight attendant scheduling system in October 2018. However, until then I would strongly encourage you to connect through legacy American Airlines hubs to improve your chances of getting better equipment and service. However, flying through JFK in American Airlines is going to be more difficult as American Airlines continues to reduce their presence at JFK. Take Away This flight showed American Airlines at its best and I would definitely take this flight again. I really enjoyed my first flight on the 777-200 and the plane was modern, had ample power, and great in-flight entertainment. The crew surprised me with their friendly and efficient service. This further reinforced the inconsistency of American Airlines fleet and service. I would recommend that you take the flight out of JFK if you are flying to or from Barcelona. By ChristinaChristina writes and edits Travelling Companion. Her writing covers expeditions, food, and culture for the blog. Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Back in Barcelona we had more misses with the meals. I think it was partly our fault for not doing research before heading to Barcelona. I assumed the food experience would generally be an easy win, but we had a few let downs. Also, food is much more expensive in Barcelona than in London. Our first night we went to a restaurant called 4Latas. We ordered some wine with a few appetizers. Nothing was memorable from our meal but the service was friendly. After visiting La Sagrada Familia, we stoped at Bodega Monumental. Our game plan was to move further away from the tourist traps near La Sagrada Familia, and find something quiet and authentic. The restaurant was cute and quaint. It looked promising from the outside and we entered excited. We had the table red wine, which was served chilled, some chips that reminded me of chicarones, a Barcelona bomb (a bread shaped into a circle and stuffed with meat and drowned in a tomato sauce), mini toast with butter, mediocre calamari, raw salmon slices, and Ramon had separately a plate with raw ham, potatoes and eggs. Nothing was really of note, and at best it was C grade. Ramon liked his plate of eggs and ham, but I was bored with it. One piece of advice is that almost everywhere in Europe, tips aren’t needed or expected, and that was the case in Barcelona. One of the food related things that Barcelona had going for it was lovely cafes around every corner. While I purchased cellular internet access though AT&T, it rarely worked. If we needed to grab tickets, or find our way around the city with Google Maps, we would duck in a cafe, grab a delicious coffee, and connect to their WiFi. It worked really well, and we were able to people watch. I would recommend that you forgo buying a data plan in Barcelona and instead enjoy the cafe experience. Our favorite dining experience in Barcelona was at Medio o Pinto. This restaurant was right across the street from our hotel. We were exhausted after walking 11 Miles in the city (most of it up hill) and decided to give this place a shot. We came in around 7:30 pm and it was dead. Most Spaniards eat dinner closer to 9:30pm, so we expected an empty restaurant.
Then we had mini maiz pancake, with Venezuelan cheese. This was so simple and the favors were unique. Additional mini corn made pancakes came out as a kind gesture from the chef. One was topped with shrimp and another topped with carne. I don't know how the carne tasted because Ramon ate it with such gusto that I couldn't sample it. The shrimp mini maiz was great. The flavor of the corn balanced well with the salty-sweet taste of fresh shrimp that tasted like it was caught three hours before our meal. For the main course, Ramon had leg of beef topped with sweet mole. No knife was needed and the meat fell apart with the touch of the fork. The side dish was a sweet potato with a crisp apple. That seemed like an odd pairing at first, but with a dash of mole, my mouth was super duper happy. I was able to steal a bite of Ramon’s dish before he finished and it was A plus. I’ve never had a leg of beef where the meat was so tender and flavorful. It was soaked in slow cooked in herbs for 16 hours. And boy, did it show. We decided to order another glass of table red, and try their dessert. Ramon ordered a desert covered in various flavors of chocolate. I had a Lost in Translation moment and ordered something with coconut. I hate coconut. Ramon was so sweet and pretend that he liked the coconut dessert so I could eat his chocolate dessert. However, Ramon did not finish it and the server noticed we didn’t like the coconut desert, so she sent over a new desert. The way she explained it sounded like a churro. So I asked, "Is it a churro?" She promised it was better than a churro and it was. It had a soft dough outside with Nutella inside. Medio o Pinto hit the trifecta. It had great atmosphere, great service, and great food. When we return to Barcelona we will definitely make the trek to eat there again. Life While we know a lot of people who spent time in Barcelona, most of the suggestions we received were tailored to summertime fun. While it was not very cold in Barcelona, it was February and not beach season. I was a little worried we would run out of things to see and do, but that definitely was not an issue. La Sagrada Família is arguably the best known tourist attraction in Barcelona, and rightfully so. While it was very impressive and spiritual, it is not the typical European church. The architecture is breathtaking, especially from the inside. The gospel story was delivered though light and glass. I found it moving and profound, something I did not get visiting other churches. We bought a special ticket which allowed us to climb a tower of the church. This gave us breathtaking views of the city, and allowed us to see how large this city truly is. However, I would stay on ground level if you have a fear of heights. Ramon and I spent over three hours enjoying the church. The person you will learn the most about in Barcelona is Gaudi. Gaudi this, Gaudi that. Gaudi is the architect of La Sagrada Família, and a legend in Catalonia, the region in Spain which includes Barcelona. If you are really into architecture, you can spend a week visiting every single building that Gaudi touched. If you are like me and my travelling companion, and just want to get enough of a feel to understand the hype, then you should visit Park Güell . This is a lovely park, with a whimsical touch. The house where Gaudi lived is within this park, along with additional buildings he designed. After going through the park, it was easy to spot Gaudi’s work while walking throughout Barcelona.
Ramon especially loved the Barcelona Museum of History and would highly recommend it to anyone visiting the city. We could easily spend another five days and still have more things to see and do. Take Away
Both Barcelona and Valencia pride themselves on their distinct culture and language. In Barcelona, speaking Catalan is king, English second, and further down is Spanish. We would find the Catalan flag everywhere along with protests and political art. There was a fever in the air to succeed from Spain. While we both have an elementary grasp of the Spanish language, it was not the best place to practice our skill. Also, we walked everywhere. There is a metro and bus option, but Ramon and I love to walk because you get to see a city in a much more intimate way, and make your self open to letting the life within the city surprise you. We walked between 10-12 miles a day, which allowed us to eat our meals without any hesitation. Barcelona is a wonderful city. I hope to try it again in summertime. By ChristinaChristina writes and edits Travelling Companion. Her writing covers expeditions, food, and culture for the blog. Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Ramon and I spent a few days in Barcelona and a full day in Valencia. Our first full day in Spain was in Valencia. As Ramon said earlier, I have a cousin, who lives in Valencia and she was our wonderful tour guide for the day. Since we had to catch our train back to Barcelona, we limited our exploration to the oldest parts of town, but there is definitely enough to see if you wanted to spend a long weekend in this beautiful coastal city. During our walking tour we saw Torres de Serranos, Mercado Central, and the Valencia Cathedral. It is obvious Valencia has so much to offer walking within the city’s ancient walls. There was beautiful artwork, history, and craftsmanship on every corner. It is the ideal city to get lost in. The thing that stuck in my mind over everything else was the food in Valencia. The paella was absolutely unbelievable. My cousin had done her due diligence asking various restaurants about the quality of their paella, the typical meal in Valencia. She went to eight different restaurants requesting “paella de Valencia” which is a specific type of paella. When she found a restaurant that suited her requests, we sat outside and began the Valencian meal experience. Our meal consists of a first course, a second course, and a desert all for the price of 12 euros. This is considered a normal sized meal in Valencia. Gloria informed us that lunch in Spain is at 11:00am, but they eat again at 2:00pm. It puzzles me how Valencian's can be so petite.
The second course was paella de Valencia. This was paella with chicken and other goodies. I’m not sure how they cooked it, or what exactly was in it, but it was perfect. Warm, flavorful, and filling, this paella was a new culinary experience for me. Despite the fact that Valencia is a port city their traditional paella does not seafood, however, they do offer other paella dishes with seafood. I found the traditional paella de Valencia to be delicious.
By RamonRamon is the creator of Travelling Companion. He focuses on flight reviews, hotel reviews, and helping stretch your travel dollars, miles, and points further. Train Summary Our train ride on Renfe was comfortable but could use a refresh and was similar to an Amtrak coach experience. Pros- Good leg room, comfortable seats, good recline, and solid food options for purchase. Cons-Old train interiors, slow train equipment, no power outlets, hot train cars, and dated entertainment system. Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Check In During our stay in Barcelona Christina and I took a day trip from Barcelona to Valencia Spain to visit Christina's family living in Valencia. We decided to take Renfe which is the national train system of Spain and bought advanced tickets in Clase Turista (economy class). I was excited to take an intra-European train for the first time. We walked from our hotel to the Barcelona Sants Station located in the northwestern section of Barcelona. This is the main train station in Barcelona and I found it to be crowded as we rushed to catch our train. I would recommend that you arrive at the station early because Barcelona Sants station is large and can be confusing for a first time rider. We ran to our gate and handed the check-in agent our boarding passes and we able to make our train. Train and Seats The train departed Barcelona Sants right on time and we made it on board with only a few minutes to spare. Renfe's Clase Turista does not have assigned seating so we grabbed two of the seats on the left side of train hoping to catch a view of the ocean for our over three hour journey. My initial impression of the train was that it was similar to Amtrak's older regional train cars. The train seats were laid out in a 2-2 seat layout perfect for travelling companions. The seats were old but very comfortable and had very good recline. The seats featured a mesh pocket, tray table, and a foot rest similar to premium economy seats on airplanes. The seats had no power outlets at all and we resorted to charging our phones using a portable power brick. One of my biggest complaints about the train was that it was too hot and did not have individual air vents. The lack of air conditioning seemed to be a recurring issue in Spain and I think points to different expectations for travel amenities in the United States versus Spain. One of best parts about this train ride was the views of the sea and the Spanish countryside. The views made me want to come back to Spain during the summer to try out the beaches and explore the rest of the country. Entertainment and Food The train featured overhead entertainment on circa 1990 screens similar to old American Airlines in-flight entertainment monitors. Near the start of the train ride Renfe employees came through the aisle to offer earbuds. The entertainment provided was Spanish only movies and the screens had poor resolution. Because of our early departure time Christina and I were hungry and I went up to the Cafeteria car to purchase breakfast. I ate an Iberian ham and cheese sandwich which was delicious! Christina's enjoyed her coffee but did not like her cold sandwich. Even with the views out the window I found the train ride to be very slow. This was due to the fact that the train itself was slow and that it made numerous stops at cities and towns throughout eastern Spain. Towards the end of the trip I found myself wishing for an express train with limited stops between Barcelona and Valencia.
Valencia Joaquín Sorolla Train Station On our journey back we arrived several hours early at Valencia Joaquin Sorrla train station. One note of caution is that if you buy the "Promo" fare which is the cheapest fare you cannot change to a different train. Because we bought this fare we ended waiting around at the train station for several hours. However, during our wait I was impressed by the modern train station which featured many restaurants and stores. The design of the station was very sleek and impressive for a relatively small city such as Valencia. Take Away When I thought about European trains I envisioned high speed and modern trains whisking people from place to place in Europe. This train was more akin to an old regional Amtrak train with slightly better food but perfectly comfortable for our trip to Valencia. If I needed to explore cities in Spain I would take Renfe again. However, when possible I would opt for the high speed train and hope to get a more modern train car. By RamonRamon is the creator of Travelling Companion. He focuses on flight reviews, hotel reviews, and helping stretch your travel dollars, miles, and points further. Hotel Overview Mentioned in my review of the The AC Hotel New Orleans: The AC brand is native to Spain and I was excited to check out the brand in its homeland, however, our stay was terrible and AC Hotel Irla in Barcelona was one of the worst hotels I have ever stayed in. Pros- Affordable price Cons-The hotel was old, rooms had no air conditioning or room temperature control, the service was terrible, the room service food was overpriced and horrible, and beds were uncomfortable Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Location AC Hotel Irla is located in the Northwestern portion of Barcelona near Avinguda Diagonal, a major road in the city. We took a taxi from the Barcelona El Prat Airport which is about 20 minutes away and cost $12. One thing to note is that at the time we were in Barcelona in February 2018 Uber was effectively banned but resumed to the city in March 2018. The hotel is about two miles away from major Barcelona sights such as La Sagrada Familia. If you are up to walking Barcelona is a very walkable city and the hotel's location is convenient to many shops and restaurants. However, if you are not up for walking and would like to stay close to the tourist sights or the beach, this hotel would not be an ideal location. Check In After stepping out of our taxi I was surprised how busy the streets around the hotel were and this would prove to be a problem throughout our stay. The exterior of the hotel looked very similar to the AC Hotel New Orleans but that is where the similarities ended as the interior was very dated. We walked up to the check-in desk and began the check-in process first in Spanish and then switched to English when the conversation grew too advanced. The front desk attendant spoke both Spanish and English but was not very friendly. The check-in process was very slow even though there were no other guests waiting to check in. While Christina continued the check in process I looked at the assorted travel sized items such as deodorant or toothpaste which were on a stand next to the front desk. I found the items to be overpriced and I would recommend walking to any of the nearby stores to purchase these instead. The rest of the lobby was dark, (a trend that would continue throughout our stay), and unimpressive with a number of chairs scattered around four round tables. Overall the lobby was uninviting. The front desk attendant proceeded to ask us a series of questions and tried to up sell us on breakfast which we declined. She also scanned our passports (a first for us) it made me very uncomfortable having to turn over this personal information to the hotel. Later on I read that it is common in the European Union because of a requirement that hotel's identify their guests. Rooms Once we completed the check-in process we proceeded to our room using the elevator. The elevator was old and very small with the ability to hold at most four guests with suitcases. As we walked to the room we noticed that the hallways were very dark and gloomy. Upon entering the room we could not turn on any lights and realized that in order to turn on the lights you were required to keep your key card inserted into a slot at the entrance to the room. This was very inconvenient and could lead to guests getting locked out of there rooms after forgetting to remove the key. My first impression of the room was that it was tiny. It is easily the smallest hotel room I had ever stayed in. Worse yet, as Christina pointed out, the hotel did not use the small space very well. The room had a queen size bed and desk in the corner of the room near the window. Also, on the desk were two complimentary bottles of water, which I appreciated, and a room service menu. The closet in the room was so small that our suitcases could not fit and we just left them on the floor. The interior of the room was very old and it included almost none of the modern amenities of a hotel room despite the hotel and the AC brand advertising themselves as modern. One of the biggest missing items was the lack of international outlets or USB plugs. This forced us to go out on the first night to buy a international adapter. The bathroom had a shower and numerous AC branded amenities including a comb, lotion, body wash, and a very small bottle of toothpaste. I appreciated that the hotel provided all of these amenities. The bathroom also had the same glass sink you will find in all AC brand hotels and AC branded towels. However, the problems with this room continued in bathroom. After taking a shower I came out to a completely soaked floor. After inspecting the shower I realized that that the door to the shower was not closing correctly and had flooded our bathroom floor. I was really annoyed but we used our towels to mop it up and continued to try and get some rest. The room was hot so we turned the nob on what we thought was the central heating and cooling system to adjust the temperature since it had no electronic display. However, the room seemed to only get hotter so we opened the window to allow some cool air to come in but this also brought in the significant noise from the busy street below. The room grew so hot and noisy that we could not get much sleep. Furthermore, the bed was very hard and had no sheet only a quilt. Because the room had no air conditioning this meant sleeping without any blankets or overheating under the quilt. After not one but two problems we were so frustrated that we asked to switch rooms the next morning. To the hotel's credit after asking they switched us to a room across the hall. This room was marginally bigger since it was a corner room and the shower doors closed correctly further preventing flooding. However, it suffered from all of the other problems of the previous room in that it had no USB plugs, was hot, and had no air conditioning forcing us to sleep with the window open exposed to the street noise. We found out later that the entire hotel had no individual room temperature control and during the winter, spring, and fall had NO AIR CONDITIONING! So in fact we were turning on the heat the first night. This was truly shocking to us and it is the first hotel I have ever stayed in that had no air conditioning offered during a stay. Between the hard bed, lack of sufficient bedding options, street noise, and heat Christina and I slept terribly throughout our stay at this hotel even after we switched rooms. Room Service and Gym Christina and I did not try out the breakfast during our stay but one night when we were so exhausted from walking around Barcelona that we decided to try the room service which was offered 24 hours a day. The room service menu offered various dishes including starters, "bits and bobs", desserts, wine, and spirits. Given our poor experience with the hotel thus far we decided to play it safe and only order dishes with ham since that is a Spanish speciality and we thought there was no way they could mess that up. We were wrong. The process started off badly as we ordered a bottle of water along with our food and the food showed up without the bottle of water. The silverware used for the room service seemed legitimate but as soon as I opened the top and saw the food that positive impression went way. The ham and cheese sandwich I ordered cost 11.20 euros ($13) and the ham tasted like Lunchables ham and the cheese tasted like slices of Kraft singles. The chips that came with the sandwich were literally plated Pringles and the salad included no cheese and was completely flavorless. My sandwich was so bad that I ended up leaving most of it on the plate save the Pringles. Christina ordered the Iberian ham with breadsticks which cost 15.30 euros (~$18) was not much better. For this price she got a plate of what was certainly the worse Iberian ham we had the whole trip and hard breadsticks. I must say that this was the worse meal I have ever had at any hotel and if this is the best that the hotel could offer for room service they just shouldn't offer it. The hotel did not have many amenities and did not even have an AC Lounge, which is the bar featured in many other AC hotels. However, it did have a gym. We did not use the gym during our stay but I did check it out before we left and it was small but appropriate for a hotel of this size. The gym had three cardio machines, one of which was broken during our stay. On the positive side it did offer free bottles of water, a sauna, and a shower.
Service and Hotel Response The service at this hotel was just terrible. As I stated we had numerous problems throughout our stay and honestly I got the impression that the hotel simply did not care. First, when we complained about the water flooding onto our floor and the hot temperature in our room no one ever followed up to see if the second room was better or to apologize for the leak. Second, when the room service showed up without the water we ordered we called down to the front desk and they said that we could come down and get the bottle. We declined and just made sure it wasn't charged to our room. Third, one day we showed up to hotel and our key cards were all deactivated. This has happened to me in the past but never to multiple key cards from the same room. We went downstairs to get them reactivated and they asked to reconfirm how long we were staying. This implied to me that the key cards were activated for the wrong length of time at check-in. Finally, after numerous issues at check-out were were never asked how our stay went. The impression I got was that the hotel did not care. We had such a bad experience that for our first time ever we wrote to Marriott customer service to complain about our stay. Very disappointedly Marriott customer service simply forwarded our complaint to the hotel. The hotel responded back saying the following which I have paraphrased from their response. First, the hotel said that some of their rooms have international plugs and USBs but one must have not been available when we checked in. However, they sell international adapters at the front desk. Second, that hotel only offers heat during the winter and air conditioning during the summer and that guests have no individual control of temperature in their rooms. Third, some rooms in the hotel had been undergoing a renovation so the shower issue is common when they renovate rooms. Fourth, the key cards likely deactivated when put next to an electronic device so the hotel staff always asks to confirm the departure date when guests get new cards. Finally, the hotel asked for more details about the issues with the room service meal and said they would forward the feedback on the room service to the proper department. I must say I was extremely disappointed by this response from the hotel. After numerous problems over five nights at the hotel we were offered no compensation at all. Instead what we got were very weak responses and excuses. Honestly, if this hotel doesn't even have individual temperature control how can it advertise as having "modern rooms"? Take Away The AC Hotel Irla was one of the worst hotels I have ever stayed in and if I ever find myself in Barcelona again I would never even consider staying at this hotel again no matter the price. This hotel was only built in 2003 yet it looks like it hasn't been updated since the 1990's. After a decent stay at the AC Hotel in New Orleans the stay at the AC Hotel Irla really hurt my impression of the AC brand. Thankfully, as you will see in a future trip report about our visit to Puerto Rico, my faith in the brand was restored after a great stay at AC Hotel San Juan Condado! By RamonRamon is the creator of Travelling Companion. He focuses on flight reviews, hotel reviews, and helping stretch your travel dollars, miles, and points further. Flight Summary My flight on British Airways was very disappointing and it is hard to distinguish British Airways from a low cost carrier on intra European routes. Pros- Great leg room and a fast boarding. Cons-Rock hard seat, no power, no in-flight entertainment, no complimentary snacks and drinks, and terrible service. Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Gatwick Express London-Gatwick (LGW) is the second largest airport in the United Kingdom and about 1 hour drive south of London and features many of British Airways leisure-focused routes including our flight to Barcelona. We purchased Gatwick Express economy class ticket for 17.80 pounds each ($24.90). These tickets allow you to take any train on the specific day you purchased We left the London Marriott Regent's Park and took the Tube to Victoria station to catch the 1:45 pm Gatwick Express train to LGW. The transfer from the Tube station to the Gatwick Express was very annoying because we could find no elevator from the underground Tube station to the ground level station where the Gatwick Express departs. This meant that that we had to drag our suitcases up a few flights of stairs and we were tired after carrying our luggage. Given that Victoria station features the Gatwick Express this seems like a very poor design on the part of the City of London. You can avoid this inconvenience by taking an Uber to the ground level Victoria station. Upon entering Victoria station, I was very impressed by the size of the station. It reminded me of Grand Central in New York and it was very busy. We found the sign for the Gatwick Express and agent scanned our boarding passes, and we boarded the economy section of the train. Our train departed exactly on time at 1:45 pm. Large luggage can be stored above our seats or in bins on the train. The seats are fairly tight in the economy section but thankfully the train ride is only about 30 minutes. The train has free Wi-Fi but it was almost unusable because it was so slow. The seats featured only European power plugs at each seat. We arrived on-time at London Gatwick and after a short delay exiting the station we were in Gatwick Airport. I would recommend anyone coming from London take the Gatwick Express to the airport. While not very comfortable, it was a quick, relatively inexpensive, and efficient way to get to the airport. Check-In Arriving at LGW we had to check-in because we were each carrying a large suitcase. We initially lined up in priority line since because we have OneWorld Ruby status through our American Airlines Gold status but the lined moved so slowly that we decided to just use the standard economy line and the check in process took only about five minutes. This was a letdown since one of our benefits of paying for a British Airways ticket versus a low-cost carrier is the priority check-in for One World elite members. One of the strange things about the check in process was that our boarding passes indicated that our flight would leave from the South Terminal but had no gate number. After checking in we proceeded to security which involved a very different process than I had ever experienced before. Prior to going through security we had to scan our boarding passes at an electronic gate which was the first time I had ever done that. We went quickly through security and then were forced to pass through Duty Free shopping. This was the first time I have ever seen this and my understanding is that it drives additional revenue for the airport. After arriving in the terminal we still were not assigned a gate so went to the No.1 Lounge which is the only Priority Pass lounge in the airport. Lounge and Food We showed up at the No.1 Lounge in Gatwick and I was impressed by the decor at the entrance to the lounge. I handed the lounge attendant my Priority Pass card and she asked me if we had a reservation.This surprised me since I had never heard of an airport lounge requiring a reservation. After I said no, she delivered me the bad news that the lounge was currently not accepting Priority Pass customers because it was full. The attendant proceeded to offer an up sell to a private club room and I declined. This was the first time I had ever been denied entry as a Priority Pass member. I have heard numerous stories about flyers being denied entry due the lounge being full and I know that as premium cards such as the Chase Sapphire Reserve have grown popular this has become a larger problem. In fact to help alleviate the problem Chase restricted Chase Sapphire Reserve cardholders to only two complimentary guests. Priority Pass has also taken steps and started adding a credit in airport restaurants to supplement lounge access for members. Thankfully LGW is one of those airports so we proceeded to Grain Store and Cafe which was included. The restaurant gives Priority Pass customers a 15 pound credit towards any items on the menu. Most of the items on the menu are under 15 pounds so we found it easy to stay under that limit. We both ordered salads and enjoyed our meals at Grain Store and Cafe. Boarding The boarding process at LGW is one of the strangest I have ever seen. As I mentioned after check-in there was no gate on our boarding passes. After eating our meal there was still no gate announcement. So we proceeded to the large board in the terminal showing all of the flights and quickly realized that the gates were not announced until about 15 minutes before scheduled boarding. This meant that the vast majority of people waited in the terminal and not at the gates until right before boarding which led to a very crowded terminal and scramble to the gate once it is announced. The entire process reminded me of the scramble to the correct track when boarding Amtrak trains. Once we reached our gate we were required to check in with a gate agent and each gate is walled off from the rest of the terminal meaning that there is no bathroom access a critical detail I wish I knew before scrambling to the gate. Boarding was very quick because of our OneWorld status and we were one of the first people on the plane. Plane and Seats Another added benefit of our status was that we were able to select seats 48 hours in advance for free and we selected two exit row seats with extra legroom. Our exit seats were in row 10 and had very good legroom. However, we were not allowed to store any luggage underneath our seats for takeoff and landing and were required by the flight attendants to put our back packs in the overhead bin. We departed exactly on time at 4:30 pm for a flight with a scheduled flight time of two hours and five minutes. I believe the schedule had significant padding because we had a very long taxi and we had to wait on the runway for quite a while. This was my first British Airways flight and I was excited about experience a new airline but I can tell you that the excitement quickly faded as I sat in the seat. The seat was hard as a rock, had no power, and no in-flight entertainment. I would go as far as to say this was the worse airplane seat I have used. Service I must say the service on this flight was the worse I have ever experienced. I always thought that the service on American carriers was bad but this British Airways flight put it to shame. I knew that this flight was going to be a bad one shortly after take off. As I mentioned earlier in the post there were no restrooms at the gate in London Gatwick and after a long taxi in LGW I found myself really needing to use the restroom shortly after takeoff. I waited about 20 minutes and the captain still had the fasten seat belt light on. I decided that I couldn't wait any longer and got up to use the restroom. I have done this numerous times flying domestically within the Untied States and typically the flight attendants warn that the fasten seat belt sign is on but that they can't stop you from using the restroom. This is what I expected the flight attendants to say but instead my bad luck of trying to use restroom on an airplane continued. I proceeded to the bathroom in the rear of the plane having learned from my earlier incident trying to use the restroom on the business class restroom on the flight over from Charlotte. However, as soon as the flight attendants saw me they started to shout at me and say the fasten seat belt sign is on sit down. They refused to let me use the bathroom and would not let me go back to me seat. Instead they made me sit in one of the seats in the back row of the plane until the fasten seat belt sign turned off. This took about another 20 minutes and at this point we were probably about 40 minutes into the flight. Ok seriously this is such a dumb policy by British Airways. I completely understand why there is a passenger safety issue during take off and landing but once the plane is in the air, and there is not turbulence, and a passenger desperately needs to use the restroom why stop them? I have been on flights where the captain waited a significant amount of time to turn off the fasten seat belt sign or not at all. What if he never turned it off? Would they expect the passenger to use the restroom at their seat? The bad British Airways experience continued as the flight attendants came around for a beverage and snack service. Both flight attendants were curt and nothing on this flight was complimentary. Since 2017, British Airways has charged for all drinks and snacks in economy on short haul flights. This is a significant fall from grace for an airline that offered free economy meal until 2009. Christina ordered sparkling water and I ordered a regular bottle of water which was served with a lime an ice. Together these costs $5.05. During the rest of the flight no additional beverage service was offered. After an uncomfortable ride we arrived in Barcelona 9 minutes early and I was glad to deplane.
Take Away As a child growing up in The Bahamas I dreamed of flying British Airways and I can tell you that this flight was a significant disappointment. With the rock hard seat, no power, no entertainment, lack of complimentary snacks and drinks, and terrible service this is one of the worse flights I have ever taken. We chose to pay more to fly British Airways because it is known as a full service carrier and is a member of the One World alliance so we could earn miles and elite status credit. However, after taking this flight I can see very little difference between British Airways and the low-cost carriers on these intra European flights. While it was nice to have an exit row seat and earn miles I am not even sure it is worth it. In the future if the flight is cheaper I would be willing to give the low cost carriers Easy Jet or Ryan Air a chance on an intra-Europe route. By ChristinaChristina writes and edits Travelling Companion. Her writing covers expeditions, food, and culture for the blog. Overview With food like that, no wonder the Brits conquered the world. Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Introduction Local cuisine is important. Food is one of the most comprehensive ways to understand a culture. Food can give a context of a new place and their way of life. London is a cosmopolitan city with food from around the world. However, English food does not have the best reputation. The British lived up to their reputation. Nicholson's Pub During our visit, we tried a traditional English pub call Nicholson's. It's been around since 1875. The pub had two levels, a bar on the first floor and a restaurant on the second floor. We decided to eat at the bar. We went during lunch time at 11:50 AM. It was nearly empty, but that wasn't too alarming since it was still early in the day. My first impression was that the bar on the first floor of the building was much nicer than expected and clearly had been well maintained or renovated recently. The bar, floors, and tables were made of dark oak wood. Ramon ordered the Jaw's Orchard Cider which was very good. It was sweet, bubbly, and tasted like crisp apples. Ramon ordered the chicken, ham hock, and cheese pie while I ordered the slow cooked beef amber ale and mushroom pie. Ramon's pie had very small pieces of chicken and ham which were overwhelmed by the cheese. He thought the dish was fine but wished that it had more meat. My slow cooked beef pie was very bland. I thought the best part was the crust. Both meat pies came with carrots and salad on the side. The carrots were overcooked, rubbery, and had a soft texture. The salad was mediocre. It was a mix of light and dark romaine leaves. The service at the pub was great, which I guess it was to be expected since we were the only customers. Overall the pub had a nice atmosphere and service with good drinks, but the food was bland. Golden Union We checked out Golden Union in SoHo for dinner which served traditional British fish and chips. Ramon and I both ordered fish and chips which came with tartar sauce and a lemon wedge on the side. Ramon generally likes fish and chips but was unimpressed with Golden Union. He found it to be too greasy. I thought the fish and chips were okay. The fish was fresh, hot, and crispy. The french fries were thick. Overall the service in the restaurant was fine and the atmosphere was casual. I thought the meal was good but not really memorable. SoHo seems like a fun spot that we would love to explore more next time, but will definitely skip Golden Union. The Wolseley The Wolseley was the most formal restaurant we checked out in London. We went there for breakfast, and we saw a ton of business people in suits having early morning meetings. The waiters were also dressed much more formally which added to the formal ambiance. The Wolseley had an extensive menu including two pages dedicated to breakfast food. Ramon ordered The English with a hot chocolate and pan chocolate. I ordered porridge and the Wolseley Fishcake with poached egg along with a latte. The latte was the best part of my breakfast. Porridge is a traditional British breakfast food. It tasted like oatmeal, but even more boring. I did enjoy the fishcake which I found to be full of herbs and spices. My poached egg was overcooked. Ramon really enjoyed the pan chocolate and his hot chocolate. I ate his sausage which I found to be mediocre. His bacon was crispy and his beans were very sweet. Ramon found his scrambled eggs to be the most interesting part of his dish as they were different than scrambled eggs either of us had ever seen. The eggs seemed to be whipped and were light and fluffy. They were very good. We both tried Ramon's blood sausage and we both hated it. I had a visceral reaction and will never eat that dish again. The decor at The Wolseley was strongly influenced by Chinese artwork. This seemed out of place in a traditional British restaurant. Still, it was a beautiful restaurant. One thing which was very impressive at The Wolseley was the service. The waiter who served us was very very quick and attentive. Despite some British dishes which we did not enjoy, like the blood sausage, we enjoyed The Wolseley and would probably check it out again if we found ourselves back in London.
By RamonRamon is the creator of Travelling Companion. He focuses on flight reviews, hotel reviews, and helping stretch your travel dollars, miles, and points further. Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Arrival at London Heathrow Our flight landed at London-Heathrow at 6:45 AM and after taxing we deplaned and headed towards immigration. London Heathrow is one of the most confusing airports I have ever been to. The signage in the airport left us confused about where we needed to go to exit and we stood for quite a while in the line for EU passengers until we realized there was a much shorter line for non-EU citizens. The immigration lines at London-Heathrow were very long and once we cleared immigration we searched for a way to our hotel. Once we were able to find the signs for shared rides we headed up an elevator then waited in a long line at another bank of elevators in a parking garage and eventually grew so frustrated by the line that we dragged our bags up several flights of stairs. Once we were finally able to locate the pick-up spot we waited and waited for the Uber to arrive in the terrible traffic. Finally, about 1 hour after deplaning we hopped in an Uber headed to our hotel. I think in the future I will try the Heathrow Express because the process for using Uber at London-Heathrow is a mess. Unfortunately, we waited too long to search for the Heathrow Express tickets and in that time the prices went from £5.50 to £25.00 so we decided to use Uber instead. Location The London Marriott Regent's Park is located in Northwest London about a 40 minute drive from London-Heathrow. The hotel is a six minute walk from the Swiss Cottage Tube station on the Jubilee Line and an easy connection to all the sites in Central London. Also, as the name implies the hotel is walking distance from Regent's Park and nearby the London Zoo. The location is ideal because you can enjoy easy access to the sites in central London in a quiet setting. Check In and Dining The check-in time for the hotel was 3 pm but we arrived around 9 am. As soon as we walked into the hotel we were greeted by friendly agent who offered to take our bags. Despite the dated exterior the hotel had a modern lobby. At the check-in counter we were informed by a friendly check-in agent that our room was not ready yet. The concierge offered to hold our bags while we waited. We agreed and because we were both hungry headed to the hotel's restaurant Carluccio's. Carluccio's is open 7am-11 pm on Saturday and Sunday and 6:30 am-11:00 pm Monday-Friday. The restaurant was very busy but after a short wait we were able to get a seat. The restaurant offered both a buffet and an a la carte breakfast. We decided to order off of the a la carte menu and it did not disappoint. Christina ordered a poached egg with spinach on Italian bread and I ordered a salmon and egg on Italian bread and we were both impressed. The bread was perfectly toasted and the eggs were full and flavor and delicious. Because I was so exhausted from the lack of sleep on our redeye flight I ordered tea and a friendly waitress insisted that I have it with milk which I assumed was the British way to drink tea. However, I found the tea to be too bitter for my taste. Overall, I was very impressed by this meal and it was definitely one of the best breakfasts I have had at a hotel. Room After our meal our room was ready and we headed up to third floor. The hallways of the hotel seemed very dated and in need of renovation. My first impression of the room was positive. The room was small, my understanding is that is normal for European hotel rooms, but the the room had a modern feel. Our room was the smallest room type in the hotel the Deluxe King room and as you enter the room there was a closet, mini-refridgarator, and a safe. Next to the safe was a coffee maker, mugs, glasses, and an ice bucket. At the center of the room was a king bed with a headboard. On either side of the bed were tables each of which had USB chargers! I was excited by the plethora of the USB chargers because this meant we did not need to go out and buy converters (Though this would be an issue in Barcelona). I found the bed too hard but was still able to get two good nights of sleep. One of my favorite features of room was the smart TV. This allowed us to easily connect our Apple devices to the TV to stream music and videos. Another great feature of the room was that it offered a balcony. We did not use the balcony since it was a cold but I could see this being a great feature on warmer days. The bathroom in this hotel room was small and had basic bath amenities. I really enjoyed the strong water pressure from the shower. Amenities The hotel had a fitness club which was complimentary to hotel guests but also offered memberships as part of the Marriott Fitness Club. The Fitness Club featured an indoor pool and a gym. We worked out one morning in the gym and it was nearly empty and had a large selection of cardio equipment and weights. The machines offered access to several television channels on the TV screens at the front of the gym. I also appreciated the view from the gym of the hotel grounds. We did not get a chance to use the pool but I thought it was fairly large indoor pool. Service
The service at the London Marriott Hotel Regent's Park was excellent. From the minute we walked in the door we were greeted by friendly staff who seemed eager to help. This attitude continued throughout our stay from the very early check-in that was accommodated by the hotel staff to friendly concierge who sent us off with free bottles of water at check-out. The staff at this hotel seemed to really care about service. Take Away The exterior of the London Marriott Hotel Regent's Park is not impressive but once you step inside the hotel offers modern touches, a good restaurant, great service, and a convenient location. All of these factors paired with a great price for London ($151 a night) was a perfect match for our stay. I wouldn't hesitate to stay at this hotel again on our next trip to London. By RamonRamon is the creator of Travelling Companion. He focuses on flight review, hotel reviews, and helping stretch your travel dollars, miles, and points further. Flight Summary My first trans-Atlantic flight to London-Heathrow was one of the worst flights I have taken and showed that American Airlines needs to retire the A330-300s. Pros- Lots of leg room and a quick boarding. Cons-Horrible food, old plane, old and unresponsive in-flight entertainment, and cold service. Trip Overview: European Adventures 2018 Flight Review: American Airlines A330-300 Economy CLT-LHR Hotel Review: London Marriott Regent's Park Food in London Flight Review: British Airways A319 Economy LGW-BCN Hotel Review: AC Hotel Irla Barcelona Train Review: Renfe Clase Turista Barcelona-Valencia Exploring Life in Valencia Exploring Life in Barcelona Flight Review: American Airlines 777-200 Economy BCN-JFK Flight Review: American Airlines A321T Business Class Seats JFK-DCA Boarding We had a tight connection for our flight to London so we had no time to check out the Admirals Club in Charlotte. Our flight from Washington D.C. was scheduled to arrive at 5:15 pm but ended up arriving about 13 minutes early. However, we still had a tight connection for our flight to London which began boarding at gate D11 while our flight from DCA landed at gate B5 across the airport. Charlotte does not have an airport train so this meant that we had to sprint through the airport to our gate. Thankfully because of our Gold elite status with American Airlines we were seated in row 8 on our connecting flight and were able to quickly deplane and sprint across the airport to our gate. We arrived at our gate completely out of breath and having dodged numerous passengers in the terminal to find out that boarding hadn't commenced. Four minutes later boarding began and we boarded with Group 4 and were on the plane. Plane and Seats We boarded the plane through the second door on the left side of the plane. We were on the plane and in our seats in about two minutes the fastest boarding process I have ever experienced. This was due to the fact that we had the bulkhead seats 8A and 8B on the left side of the plane and immediately to the right of the boarding door. This flight continued our 100% streak of free main cabin extra seats as American Airlines Gold elites. Typically these seats are half off at booking and free at check-in for Gold elites. I thought that our steak would end on this flight because there are only 16 main cabin extra seats on American Airlines A330-300s and there were no main cabin extra seats available at check-in. However, about a few hours before boarding two main cabin extra seats opened and we upgraded our seats to Main Cabin Extra. The A330-300 cabin is set up in a 2-4-2 configuration in economy and we were able to score one of the two seats together on the left side of the plane which was great for us as couple. Even better these seats had about 36 inches of pitch compared to the standard 31 inches in economy on the A330-300. This was great for our nearly eight hour flight to London. In fact the legroom was so good that I was able to cross my legs and even get up and stretch during this flight. Our seats featured USB power plugs in the armrest and on the setback screen which has to be stowed during takeoff and landing in the bulkhead seats. Despite the extra legroom there were two big downsides to our seats. First, the armrests were immovable and this ended up being very uncomfortable for sleeping. Second, the proximity to the galley meant more light and noise. The cabin also featured a flight map in middle bulkhead of row 8. This map displayed information on the flight including the plane's location, remaining flight time, along with departure and arrival city time. As you can see in the photo below the A330-300 definitely is showing its age. The seats and the bulkhead had marks all over. I had significant issues sleeping on this flight and only managed about 30 minutes of sleep on the nearly eight hour flight. I typically cannot sleep on planes but this plane made the flight experience even worse. As a disclaimer Christina managed to sleep nearly six hours on this flight. The plane made a loud hum throughout the flight and the warm temperate of the cabin made it more difficult to go to sleep. I tried to use my noise cancelling headphones to block out the plane noise and my eye mask to filter the light coming from the galley but for the vast majority of the flight was unsuccessful. The departure time for the flight, about 6 pm, also did not help my sleep and in the future I will try to schedule a later departure time in an attempt to improve my sleep. Unfortunately, the issues with the plane were not just cosmetic and extended to the in-flight entertainment system. The in-flight entertainment had a selection of movies, tv shows, live television, music, and video games. American utilizes the same system on many of it's trans-continental flights and I thought that this selection was even more comprehensive than those flights. However, at times the system was completely unresponsive and during the flight I couldn't load any of the video games. The system functioned so poorly that a one point the flight attendants shut down and restarted the entire system. The touchscreen was old and very difficult to use. I found it cumbersome to scroll through the selection and the content loading very slowly. Despite the comprehensive selection this was one of the worse in-flight entertainment systems I have seen on a plane and it made my lack of sleep even more difficult to bear. Meals Dinner service began about 30 minutes after takeoff and the flight attendants started at the front of the cabin which meant we were served first. Separate food and drink carts went down both aisles. For dinner we were offered a choice between chicken and pasta. To drink we were offered a choice of soft drinks and a selection of complementary beer and a choice between red and white wine. On flights to Europe and select international destinations American offers free wine and beer in the main cabin. I chose the pasta dish and a glass of red wine. The pasta was served with a salad, olive oil and vinegar dressing, bread, a cheese wedge, crackers, and a caramel brownie. I must say that this was one of the worse meals I have ever had and by far the worst on an airplane. The salad was extremely bland with lettuce, shredded carrots, and no cheese. The wine was the worst red wine I have ever had. Christina described it as sharp and terrible. The pasta was a bland and flavorless excuse for pasta. The brownie was thick and dry. The only thing which was decent was the gruyere cheese with bread. I appreciate that American Airlines still offers complementary meals on transatlantic flight, however, I wish I has skipped this one. Service I appreciated that dinner service started quickly after takeoff since this allows passengers to maximize sleep on this relatively short night time transatlantic flight. However, this is about the only positive thing I can say about the service on the flight. The flight attendants were cold. One example of this was my interaction with the lead flight attendant when I attempted to go to use the business class bathroom during the meal service. Because of the poor design of the A330 the nearest economy bathroom on the plane was about 16 rows away from behind row 24. I have seen passengers on domestic American Airlines flights utilize the First Class restroom on numerous occasions without any issue if the aisle was blocked with the service cart. However, on this flight as I stepped into the business class lavatory I was strongly reprimanded and told to use the lavatory in the back of the cabin by the lead flight attendant. When she realized the dinner service was underway and the aisle blocked she offered to have the flight attendants stop service and bring the cart back to the front of the aisle to let me use the economy restroom. I said no thank you and proceeded back to my seat. I was absolutely in the wrong here for not using the economy lavatory and it is her job to enforce the rules, however, the sharp rebuke that I received from her that really disappointed me and was unnecessary. There is no need to be rude to someone just trying to use the lavatory. Also, I did wonder would she really prefer to stop the entire meal service and further delay passenger's sleep to stop my from using the business class lavatory which had no special amenities? On approach to London we circled the airport several times likely due to the significant amount of traffic generated by the early arrivals to London Heathrow. We landed in London at 6:45 am 30 minutes ahead of our scheduled arrival. Take Away
This flight showed American Airlines equipment at its worse. As a part of the merger with U.S. Airways American Airlines inherited many subpar planes, including the A330-300s, which primarily fly out of former U.S. Airways hubs. The A330-300s have an average age of about 18 years and definitely are showing their age. The poor equipment coupled with the cold service on this flight led to one of the worse flights I have ever had. Thankfully American Airlines plans to retire these planes by the end of 2020. Until this time I would recommend that you avoid flying an American Airlines A330-300 on a long haul route. |
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